Return policy

Dramio accepts return requests for damaged, wrong, expired or incorrectly packed items reported within 48 hours of delivery.

Eligible cases

• Wrong product or seed category delivered.
• Packet received damaged or leaked.
• Quantity mismatch in the delivered order.
• Expired or unusable product received.

Non-returnable cases

• Opened seed packets, used grow bags, soil, fertilisers or items exposed to moisture.
• Germination failure caused by weather, overwatering, poor soil or incorrect sowing method.

Refunds are processed to the original payment method after verification. Cash-on-Delivery refunds may be issued via bank transfer or store credit.